Please complete this information to understand if your product may be impacted.
Look up your device below to determine if you have been affected by the product field action.
Need help finding your serial number?
A field action is being issued to alert customers with Pad-Paks that have expiry date between April 17, 2025 – August 1, 2029 of a potential issue, and to provide instructions for ensuring the Pad-Pak is properly inserted into the device.
Check your Pad-Pak for an expiry date between April 17, 2025 – August 1, 2029.
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